FAQS
We are here to help you!
QUESTIONS? SEE BELOW OR CALL US AT 720-350-6905 M-F 9-4
Frequently Asked Questions
How long does it take for me to receive my order?
Fast, Mindful Shipping from Our Boulder Studio
We honor your practice by shipping quickly and with care. In-stock pieces ship the next business day, while made-to-order malas are handcrafted and shipped within 2–3 business days. All orders are sent via USPS Ground Advantage or Priority Mail on weekdays (holidays excluded).
U.S. Delivery: Please allow 3–6 business days.
International Delivery: Please allow 1–4 weeks.
Every jewelry order includes a complimentary pouch to protect your beads when not in use, so your mala remains a trusted companion on your journey.
What is your return policy?
Easy Returns – We’re Here to Help
Your satisfaction matters deeply to us. If a piece doesn’t feel quite right, please contact us within 10 days of receiving your order for a return authorization. We’re happy to guide you through the process.
Call us: 1-720-350-6905
Email us: info@buddhistmala.com
To qualify for a return, your item must be unused and in original condition, and returned within 30 days of your original purchase date. We will refund the full product purchase price, less outgoing and return shipping costs.
Notice Regarding the European Union (EU):
Due to highly restrictive EU regulations and complex cross-border registration requirements, we regretfully no longer ship directly to countries within the European Union (EU).
* Please note: We continue to proudly ship directly to our international customers in many other non-EU countries worldwide.
How to shop with us from the EU:
We accept orders from EU buyers using a U.S.-based package forwarder like Shipito (Shipito.com), which provides you with a U.S. address to use at our checkout.
We stand behind every piece we create. If you have questions or need support, we’re here!
Orders and Shipping
Shipping Your Mala with Care
We’re excited to get your piece into your hands! Here’s what to expect:
For U.S. Orders:
Most in-stock items ship the next business day, and made-to-order malas are handcrafted and shipped within 1–3 business days. Once your mala leaves our Boulder studio, please allow 3–6 business days for delivery via USPS Ground Advantage or Priority Mail.
Custom Designs:
Because each custom mala is created just for you, please allow one additional week for us to bring your vision to life.
Need it faster?
We’re happy to offer express shipping! Just know we’ll still need 2–3 business days to carefully craft and prepare your order. Express parcels may require a signature at pickup.
For Our International Friends:
Your mala will travel to you via First Class or USPS Priority Airmail. Delivery typically takes 1–4 weeks, though some countries may take a bit longer depending on customs processing. Please include your local phone number at checkout~ it helps ensure smooth delivery. You may need to clear your package through customs personally and cover any applicable duties or fees.
A little patience goes a long way:
If your U.S. order hasn’t arrived after 10 business days, reach out and we’ll help track it down. For international orders, feel free to check with your local post for estimated delivery times and customs requirements.
We ship on weekdays (holidays excluded) and include a complimentary pouch with every order to keep your beads safe and protected.
You can create an account during checkout or use our Account Creation Link.
During checkout we can ship to your billing address or ship to an alternate address. We ship to many countries, worldwide!
If you need to cancel an order, please contact us by phone or email within one hour of placing your order. Our team begins processing and preparing orders quickly, so cancellation requests cannot be accommodated once an order has entered production, fulfillment, or shipping preparation.
Custom-made, personalized, made-to-order, and special-order items are not eligible for cancellation once production has begun.
Orders that have shipped or are in transit are not eligible for cancellation, including situations involving postal delays, customs processing, import duties, taxes, or other carrier-related delays beyond our control.
For forwarded packages, we are not responsible for delays or cancellations arising from secondary international customs processing.
Cancellation fees: Approved cancellations are subject to a $10 cancellation and administrative fee, or $20 for orders over $500, plus 4.99% of the order total to cover administrative costs and expenses associated with processing and reversing the transaction. This cancellation fee applies regardless of the customer’s payment method. Payment processing fees are incurred at the time of purchase and are not returned to us when an order is canceled.
Items that have already been prepared for shipment or shipped must follow our standard return policy. Return requests require the item to be shipped back to us at the return address provided. Once the returned item has been received and inspected, a refund will be issued in accordance with our return policy.
Our system encrypts credit card information, so we have no access to your card info, once an order is placed.
We charge tax if your order is placed in the state of Colorado, or in other states if applicable.
We ship to over 50 major counties worldwide, (including the UK, Norway, and Switzerland). However, due to regulatory restrictions, we cannot ship directly to the European Union (EU). EU buyers are welcome to order using a U.S. Freight Forwarding Service.
A list of available countries are shown on the checkout page. If your country is not listed, you are welcome to ship using a Freight Forwarding Service.
*Please note, we are responsible for safe transport to the US based address, the Freight Forwarder assumes liability for loss, theft, delays, duties when shipping to foreign countries and regions.
Safe Shipping and Insurance
USPS Ground Advantage and Free Shipping are uninsured however, all USPS Priority Mail parcels are insured for your peace of mind. You’ll receive a tracking number and proof of delivery so you can follow your order every step of the way.
You’ll also receive an automatic notification from the United States Postal Service on the day your order is processed.
For Our International Customers
International orders are shipped via US Airmail. While your package isn’t traceable in real time through the USPS database, we provide a customs number that confirms proof of shipping online.
Please note that international shipping involves customs processing and local postal handling, which are beyond our control. Some countries require formal entry, and you may need to pay brokerage fees or duties/ tariffs. If your package requires customs clearance, your local post will notify you.
In the event of loss, delay, or confiscation, please contact your local post and file a loss report using the customs number we provide. We’re happy to assist with any documentation you need from our end.
A Note on International Addresses
The postal database may standardize your address format, placing the postal code after the county. This will appear correctly on your receipts.
We’re Here to Help
We have an open door policy. If you have any questions, concerns, or feedback at any time, please reach out to our customer support team at info@buddhistmala.com or 1-720-350-6905. We’re always happy to help.
Returns Exchange+Info
Returns Made Simple
Your satisfaction matters deeply to us. If a piece doesn’t feel quite right, please contact us within 10 days of receiving your order for a return authorization. We’re happy to guide you through the process.
Call us: 1-720-350-6905
Email us: info@buddhistmala.com
To qualify for a return, your item must be unused and in original condition, and returned within 30 days of your original purchase date. We will refund the full product purchase price, less outgoing and return shipping costs.
International/EU Return Shipping Policies:
Because we do not ship directly to the European Union, we do not recognize EU statutory cancellation periods or cooling-off laws. All freight forwarded EU orders are governed exclusively by our standard U.S. return policies.
Freight Forwarding: Please note that our transaction and physical liability are complete and final once the package is safely delivered to the U.S. warehouse address provided at checkout.
Our mala beads and jewelry are handcrafted and most are made to order. Custom-designed, personalized, and closeout items are final sale and are not eligible for returns due to change of mind. This policy does not limit any rights the customer may have under applicable law regarding defective, damaged, misdescribed, or non-conforming merchandise.
For all international orders (including those shipped directly or via a forwarder), in the rare event that an item is claimed to be damaged or defective, it must be returned to our U.S. address for physical inspection. The buyer is responsible for all international shipping, customs, duties, and return postage costs to and from the U.S.
We stand behind every piece we create. If you have questions or need support, we’re here to help!
Please email or call us right away and we will return and replace it! -720-350-6905
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or incorrect item, please retain all packaging and notify us immediately at 1-720-350-6905 for claim instructions or a Return Authorization.
Items must be returned to our studio for inspection. If we determine that an item was damaged in transit or that an incorrect item was shipped, we will issue a refund or replacement, if available, after the returned item is received and inspected.
International shipping is a customer-requested service and may involve higher costs and additional transit risks. Customers are responsible for all international shipping costs, both to and from the United States.
NATURAL MATERIALS
Our malas are handcrafted using natural, hand-cut materials, with stone quality ranging from A to B grade. Natural stones inherently contain variations, inclusions, and minor imperfections that are not considered defects. Coral is particularly porous and may have natural irregularities. These characteristics are part of the natural beauty and individuality of handcrafted materials.
PLEASE SEE OUR FULL RETURN INSTRUCTIONS HERE
Sakura Designs 4707 Devonshire St. Boulder, Colorado 80301 USA
Our “Be Always Kind” Policy
We believe in treating everyone with respect and kindness. Harassment of any kind, whether on our site, via email, or through any form of communication, is not acceptable. This includes obscene, insulting, defamatory, threatening, or abusive language toward anyone at Sakura Designs.
We reserve the right to refuse or terminate service at any time if this policy is not honored. We’re committed to maintaining a respectful, peaceful space for everyone in our community.
Our Craftsmanship Warranty
We stand behind every mala we create. All pieces handcrafted in our Boulder studio are guaranteed free of manufacturing defects for 30 days from your purchase date. While no mala will last forever, if your prayer beads break within 30 days, we’ll restring them once at no charge using the original design.
Imported Malas
Imported pieces, such as power beads or juzu, are not covered under our warranty. Elastic stretch malas can break with regular use, so we recommend keeping a small spool of “Stretch Magic” cord from your local craft store on hand for easy repairs. If an adjustable slipknot bracelet begins to unravel, you can carefully melt the frayed end with a lighter to prevent further damage.
Caring for Your Natural Gemstones
We use natural, cut gemstone beads. Some stones may be color enhanced, irradiated, dyed, or waxed depending on the supplier and batch. With proper care, the colors will hold beautifully over time.
To protect your mala:
- Avoid wearing it for extended periods in direct sunlight or excessive sweat
- Remove before showering, swimming, or using acetone or harsh chemicals
- Store it in the complimentary pouch we provide when not in use
We’re unable to accept returns based on gemstone color fading, but with mindful care, your mala will remain vibrant and beautiful.
If Your Mala Breaks Within 30 Days
Please email us first at info@buddhistmala.com. We’ll provide a return address, and you can send your beads back to us. Our warranty covers all labor and materials, though return shipping is not included. Please note that the warranty does not cover damage from wear, misuse, or shipping.
Restringing After 30 Days
Redesigns are not covered under warranty. If you’d like to have your mala restrung after the 30-day period, you can order that service online using this form.
Cookies, Tracking and Info Sharing
We use cookies to let us know when you visit our website, how you interact with us, to enrich your user experience, and to customize your relationship with our website. These cookies are necessary to provide you with services available through our website and to use some of its features. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions, and you will not be able to place an order. You can block or delete them by changing your browser settings and force blocking all cookies on this website. You can also disable some third party providers here, however, site functionality and user experience may diminish.
We do not ever rent, sell or disclose any personal, identifying information about you or your email address to any third party organization, for any use or commercial purposes, outside of our company and it’s trusted, secure, partners, who require essential information for site functionality. Our site uses cookies to remember form fields, track usage within the site to internally improve performance. We use the standard Google Analytics tracking code, Google Maps and Webmaster Tools to help us internally to always improve site performance, relevancy and sales. By voluntary use of this site, users agree to our standard tracking cookie policy as stated above. Upon placing an order you will be asked to agree to our website Policies and Privacy Statement.
- Who we are? Sakura Designs, LLC, Boulder, CO 80301, USA 720-350-6905
- What data do we collect: IP address, name, email, phone, address
- We collect data for the purpose of: invoicing, tracking, email communication, cart abandonment reminders
- How long do we retain data? We keep data for 7 years for accounting purposes, as required by US Law
- Third parties that receive it: Active Campaign Mailing, Paypal, Google, Facebook Store Pixel, Askimet Spam Blocker, LiveChat, and our trusted internal developers and trusted plugin apis.
- This site is protected by hCaptcha and its
Privacy Policy and
Terms of Service apply.
Registration, Retention and Deletion of Information
We do not download nor have access to your stored credit card information, this private information is stored, encrypted and on Paypal Express Checkout’s server, encrypted. Here is their Privacy Policy. Visitors to our site, can register and sign in, we can remember your order information and data and you are free to delete this information, in it’s entirety, at any time. Just send us an email to request download or deletion to info@buddhistmala.com.
Encryption Certificate
Our 27/7 Secure, 128Bit encrypted entire page website, uses the standard WordPress platform with a powerful security shield, with constant security monitoring. The engineers of our template are working to ensure their GDPR compliance. Sakura Designs, LLC is a U.S.-based company operating under U.S. law. While we ship to many international countries, we do not operate within or target the European Union. However, we do ship internationally, and we respect requested privacy and security changes to protect our customers. For our blog and blog comments, we use a spam blocker plugin and here is their privacy notice: https://automattic.com/privacy-notice/.
Opt In/Out Mailing List
We do encourage you to sign up for our newsletter and be entitled to web coupons, sales and notices, and your email address is again, 100% privacy protected. You can opt-in to our mailing list. Customers who place orders are automatically subscribed to our internal mailing list, to be notified of updates, sales and security notices, with the option to opt-out at anytime.
Thank you for your interest and support, and we are positive that you will enjoy our fine collection of sacred beaded designs. Shopping with us is safe and secure, warmest welcome!
A.D.A. Disability Access: We use a high contrast ratio for text and images, and all major images have a text description. Our product text copy is available to be read by your computer’s native text to speech readers, if not there is a Chrome Plugin. Font sizes can be increased locally. If more help is needed please email, call or text to 1-720-350-6905 for personal phone assistance or to enable site-wide disability software plugin.
CLICK TO CALL 1-720-350-6905
INDEMNIFICATION
By using this site, you agree to defend, indemnify, and hold Sakura Designs™, LLC, BuddhistMala (our registered trademark), and all staff and affiliates harmless from any claims, damages, costs, and expenses, including attorney’s fees, arising from your use of this site and use of its related products.
All text, images, descriptive content, the web domain name buddhistmala (registered with the USPTO), and any confusingly similar versions, along with select designs, are the sole property of Sakura Designs™, LLC. These materials are protected under International Copyright Common Law by the WIPO and the USPTO and may not be reproduced in any manner.
Customer service hours related to policy infringements, defamatory or libelous harm (financial or otherwise), are billed at $100 per hour for staff time and $400 per hour for legal representation.
OUR CHARGEBACK AND DISPUTE POLICY
We Can Work It Out. Please, Just Talk to Us First.
Before filing a chargeback or dispute, please reach out. We’re here to resolve any concerns directly and find a solution together. Click here for our CHARGEBACK- DISPUTE POLICY
FDA DISCLAIMER
The gemstone “healing” properties referenced on this site reflect traditional metaphysical folklore and are provided for informational and entertainment purposes only. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
This information is not meant to substitute for advice from your physician or other medical professional. All references to healing properties pertain to traditional beliefs, not medical advice or treatment.
